Last Updated: May 5th, 2018
This is information Collected or Received from You.
Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services, and to enable you to enjoy and easily navigate our Services.
If you create an account as a client (“Client Account”) we may collect certain information that can be used to identify you, such as your name, email address, and phone number (“PII”). We may also collect your gender, date of birth and other information that is not considered PII because it cannot be used by itself to identify you.
By signing up to SoundEmbrace you grant SoundEmbrace LLC (“SoundEmbrace”) access to data required to perform the job of coordinating and managing bookings including but not limited to: your first name, last name, phone number, email, appointment date, time, and date of birth.
Information Collected Through Your Use of the Services
If you have a Client Account, the Services collect active data, which requires input from you, and also passive data, meaning that once you authorize access, the data will be collected periodically without any additional action or input required. Active data includes tracking your progress over time. Passive data may include Cookies (defined below) and information about the time you spent using the Services.
Information Collected Using Cookies and other Web Technologies
Information Related to Use of the Services
Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”), including both Account holders and non-Account holders (either, a “User”). Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, the web page that a User was visiting before accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a User clicked on and other statistics. We use Log Data to administer the Services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences. We may use a person’s IP address to generate aggregate, non-identifying information about how our Services are used. Information Sent by Your Mobile Device. We collect certain information that your mobile device sends when you use our Services, like a device identifier, user settings and the operating system of your device, as well as information about your use of our Services.
When you use our App, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or coarse location if you enable location services on your device. We may use location information to improve and personalize our Services for you. If you do not want us to collect location information, you may disable that feature on your mobile device.
Information that We Share with Third Parties
We will not share any PII that we have collected from or regarding you except as described below:
Information Shared with Our Services Providers
We may engage third-party services providers to work with us to administer and provide the Services. These third-party services providers have access to your PII only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your PII for any other purpose.
Information Shared with Third Parties
We may share aggregated information and non-identifying information with third parties for industry research and analysis, demographic profiling and other similar purposes. Any aggregated information shared in these contexts will not contain your PII. Such information shall be de-identified and handled in conformance with the Health Insurance Portability and Accountability Act of 1996 and its privacy and security regulations (“HIPAA”).
Information Disclosed in Connection with Business Transactions
We offer you choices regarding the collection, use and sharing of your PII and we’ll respect the choices you make. Please note that if you decide not to provide us with the PII that we request, you may not be able to access all of the features of the Services.
Responding to Do Not Track Signals
Our Site does not have the capability to respond to “Do Not Track” signals received from various web browsers.
The Security of Your Information
We take reasonable administrative, physical and electronic measures designed to protect the information that we collect from or about you (including your PII) from unauthorized access, use or disclosure. When you enter sensitive information on our forms, we encrypt this data using SSL or other technologies. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.
Links to Other Sites
Your PII may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there.
Our Policy Toward Children Under the Age of Thirteen Years Old
As described in the Client Terms of Service, to create a Client Account, children under 13 must have the expressed permission of a Parent or legal guardian by way of written consent to set up an account.
If under the age of 13, the child's parents or legal guardians may have access to their child’s Client Account so that the parent or legal guardian may review, modify or delete any PII contained in the child’s Client Account. If SoundEmbrace learns that we have received PII from a child under 13 without the obtained written consent from the child’s parent or guardian through our online document sign option, we will delete the child’s Client Account. Please contact us at dhall (at) SoundEmbrace (dot) com if you believe that a child under 13 may have created a Client Account without the consent of the child’s parent or legal guardian.
Use of Protected Health Information
If you have registered a Client Account with SoundEmbrace, you have agreed to the Client Terms of Service which describe our practices and your obligations with regard to your protected health information (“PHI”). Please read and review the Client Terms of Service carefully as they are a contract between you and SoundEmbrace LLC. We may use your PHI in the following ways: As part of the Services, We may use your PHI to operate our Services, and we may give it to our services providers to assist us in providing Services. We may disclose it if we are compelled to do so by law, including valid legal process.
In order to maintain the security of your Client Account, we may monitor and keep a log of access to it, and we may maintain the log until we determine it is no longer needed.
We may use IP addresses and device identifiers to analyze trends, administer the Services and gather broad demographic information for aggregate use. We do not link IP addresses and device identifiers to PII or PHI.
We are permitted to remove personal identifiers from your PII, including PHI, so that it cannot reasonably be used to identify you. We may use your PHI collected through the Services to create de-identified information (i.e., information that does not identify you).
As part of the Client Terms of Service, you transfer and assign to us all right, title and interest in and to all such de-identified information, and you agree that we may use, disclose, market, license and sell such de-identified information for any purpose without restriction, and that you have no interest in such de-identified information, or in the proceeds of any sale, license, or other commercialization thereof.